FAQ

 

 

How Do I Place An Order?

Currently you can order straight from our website OR you can email us if you have a question or request.

What are the chain length differences?

Please click on the thumbnail to the left to see the differences in the length of medium and large chains.​



Payment and Shipping

We accept Paypal payments, check or money order. You can use your debit/credit card through Paypal without having to sign up for an account. Payment amount for custom orders that aren't on the site will be sent after draft product is started.



Shipping is sent via USPS First-Class mail, which takes 2-3 business days. All orders over $50 will be sent in USPS Priority Mail boxes. A tracking number is included so that you can know exactly where your order is once it has been shipping.



Secure Ordering & Payment Options

All of our payment processing is done through Paypal. When purchasing through SoCo's Beads, you get an extra layer of security. That’s because all your financial information (like your credit card number) is securely stored and encrypted on Paypal's servers, so you don’t need to share your financial information with us. In addition, our transactions are monitored 24 hours a day, seven days a week, by a dedicated team of security specialists. Long story short...you're taken care of :)

How Long Will My Order Take?
 

After payment we will start working on your order. Usually, orders take roughly 1-2 weeks to be delivered after payment is received. Keep in mind all SoCo's Beads products are handmade. Each piece is sanded, beaded and painted made to order. If your order contains a lot of letters and rhinestones, this will add to the order time. T-Shirts take roughly around the same amount of time. We ship USPS First Class which takes about 2-3 business days. International orders will take 6-8 days.



Returns & Refunds
We do process refunds and returns if you have an issue with your order. Custom necklaces will only be refunded if there was an error on our part.